Our Abtran team will help transform your customer service.
Every member of our Abtran team is dedicated to delivering an unmatched service and creating impactful human connections at every stage of the customer journey.
Who We Are
Over the past 28 years, we’ve connected with millions of customers on behalf of trusted brands across the Energy, Transport, Financial Services, Telecommunications, Media, Technology and the Government sectors. We help our clients to stand out on service and achieve better business results through our people, processes and advanced technology solutions. We have multiple sites across Ireland and the UK that provide our clients with a mix of outsourced, insourced and fully managed services.
Ashley Smith
Managing Director
Abtran is 28 years in business
OUR VALUES
Trust in
Partnership
At Abtran, we believe strong, transparent relationships are the foundation of transformative partnerships. By aligning our solutions with your goals, we help you drive mutual growth, business success, and deliver efficient operations that maximise value.
Innovate to
Elevate
Innovation drives our approach. By leveraging AI and automation, we deliver efficient solutions that meet your evolving needs. Our focus on both innovation and cost efficiency sets new standards of excellence.
Agile
Adaptability
In a fast-paced world, being nimble is crucial. Our customised services fit seamlessly into your operations, allowing us to swiftly respond to change and challenges. This ensures that our support is always timely and tailored to your unique context.
Human
Experiences
We believe technology should enhance, not replace, human connection. Our approach blends innovative solutions with a personal touch, creating experiences that resonate deeply with your customers and employees.
Our Leadership Team
Our people are what make us unique and enable us to deliver excellence for leading brands. We are passionate about great customer experience.
+ Over 1,300 Highly Skilled & Experienced Staff
We have the best talent across Ireland, the UK and India.
How We Deliver at Abtran
At Abtran, we don’t just adapt to change – we lead it. Together, we help our clients overcome challenges, seize opportunities, and achieve their goals with confidence.
We Drive Transformation
We leverage advanced technologies, including AI and automation, to lead digital
transformation. By optimising operations and enhancing customer engagement, we
empower businesses to remain competitive in an ever-evolving digital landscape.
We Deliver Excellence
Our solutions are designed to align with your strategic objectives, delivering measurable business outcomes. From cost reduction to process optimization, we focus on what matters most—ensuring operational efficiency and exceptional customer satisfaction.
We Build Trust
Trust is at the heart of everything we do. Through a steadfast commitment to compliance, data security, and ESG principles, we provide dependable and ethical solutions that foster long-term partnerships.
We Collaborate for Success
We take a people-first approach, working closely with clients to deeply understand their unique challenges and opportunities. By fostering collaboration across teams and industries, we create impactful solutions that deliver lasting value.
WE ARE CERTIFIED
Scale your operations with us.
Our focus is simple. To help our clients stand out on service and achieve better business results.To achieve this, we standardise, we simplify, and we empower our people to cut through complexity.
1.5 Million +
Customers Served
850K +
Payments Processed
1 Million +
Whitemail Documents
100K +
Digital Interactions
Awards
Deloitte Best Managed Companies
Best Managed Company
(Winner)
The Public Sector
Magazine
Excellence in Customer Solutions Services Award
(Winner)
Customer Contact Management Association
Excellence in Customer Solutions Services Award
(Shortlisted)
Lean Business Ireland Awards
Digital Innovation & Transformation
(Shortlisted)
Abtran Achievements to Date
Sustainability at Abtran
Recycling
Recycling rate up from 40% to 51% – All sites have clearly labelled segregation bins in strategic areas
Carbon Footprint Sligo
Waste Carbon footprint at our Sligo site is 1.79 tonnes of CO2 – the average global carbon footprint aim is to be under 2 tonnes per person of CO2 from all sources by 2050.
ISO 14001
2 years Excellent ISO 14001 Accreditation showing our commitment to a sustainable environment
Carbon Footprint Mahon
Waste Carbon footprint at our Mahon site is 1.85 tonnes of CO2 – the average global carbon footprint needs to reduce from 4 tonnes globally to avoid a 2 degree rise in global temperatures
Sustainable Travel
Promoting sustainable travel with bike parking, cycle to work scheme and discounted public bus pass access
LED Lighting
LED Lighting installed in our MFR site to reduce our annual carbon emission
Energy Consumption
Reduced our energy consumption by 1.7%
ZERO Waste
We recovered 19.1% of our waste recycled – 30.4% of our waste in our journey to zero landfills
Education
We have invited a number of guest speakers to talk about sustainability with our staff.
Making a Difference at Abtran
We proudly support the Toy Show Appeal. Each year our colleagues will be on phones accepting donations for children’s charities. All funds raised by the show will be channelled through the Community Foundation for Ireland for great children’s causes across the island.
Abtran is supported by the heritage
of our wider businesses - Org Group.
Abtran is part of Org Group – an expert in Organisational Engineering(TM). For over 30 years, our 3,000-strong global team has helped 5,000 organisations evolve and grow. We make your organisation more competitive and more compelling through talent, technology and customer experiences.
Morgan McKinley
A global talent services business, offers the full spectrum of solutions to meet your resourcing needs. From expert Recruitment Solutions covering professional disciplines in temp, contract and permanent recruitment; to Executive Search for C-Suite talent searches; to outsourced Talent Solutions including RPO, MSP, Project Recruitment and more.
Org
Org plans strategic roadmaps to modernise operations and maximise opportunities. Our strategic experts identify the changes that organisations need to make to achieve the growth they want to see. With an eye on finance optimisation and ROI, Org helps you invest in the right systems and capabilities while minimising the risks that come with change.
