Become part of our success stories.
We help our clients to stand out on service and achieve better business results through our people, processes and advanced technology solutions.
RESULTS
Irish Life Health asked us to improve call centre customer service and overall experience. While customers increasingly want digital interactions, when it comes to health questions, a listening ear and empathetic human voice adds reassurance.Â
SERVICES PROVIDED
- Front office customer management
- Complaints Management
- Sales
- Administration and Claims Management
- Customer Care
RESULTS
Abtran played a critical role in supporting the successful launch of Re-turn. We were able to set up the entire service in just three weeks, a remarkable feat achieved through our unique collaborative onboarding approach. This rapid deployment was instrumental in ensuring a smooth program launch for Re-turn.
SERVICES PROVIDED
- Omnichannel Contact Center Support
- Scalable Customer Support
- Knowledge Management
- Performance Monitoring and Reporting
- Personalised Customer Service
RESULTS
Outsourcing of call centre to Abtran as a white labeled, fully branded BPO. This relationship started 5 years and is still going very strongly.
SERVICES PROVIDED
- RECRUITMENT
- CASE MANAGEMENT
- Training and Quality
- Performance Management
- Omni Channel Customer Service
- Debt Collection
- Ongoing management
RESULTS
eFlow is managed and operated on behalf of TII by Turas Mobility Services. Abtran works with Turas to manage the toll system on a busy motorway. Our role is to make the contactless ‘free-flow’ system as efficient as possible through provision of Business Process Managed Services. We resource, train and manage people across every function associated with the collecting of tolls, from inbound customer service to image review.Â
SERVICES PROVIDED
- Recruitment
- Case Management
- Ongoing management and skill enhancement
- Training, Quality and Performance Management
- Fleet Management Customer Service
- Manual image review
- Omni Channel Customer Service
- Debt Collection
- Machine learning
RESULTS
Abtran works with the national student grant awarding authority to support students and their families through a variety of outbound and inbound customer service activities. Our team members handle queries on the grant process, how to complete a grant application, the status of the application and more.
SERVICES PROVIDED
- Query handling from multiple channels
- Document scanning and indexing for all supporting documents received
- Social media monitoring and engagement
- Workflow management
- Online document management system
- Fulfilment of all outbound post
- Proactive messaging across social media channels
- CRM
- Document management services
- Data entry of paper applications
- Email and SMS communications campaigns
- Letter generation
RESULTS
Abtran has worked with the Teaching Council in Ireland since 2013 to ensure new teacher applications and existing teacher registration renewals run smoothly and efficiently with as few errors as possible. Applications and renewals have transitioned from paper to digital and are made through the Teaching Council’s Novus portal.
SERVICES PROVIDED
- Telephone call handling
- Coordination of Garda vetting applications
- Registration renewals
- Post room
- Registration processing
- Elements of qualifications assessment
- Register maintenance
- Customer complaints and escalations
- Social media reporting
- Registrations with conditions
- Email and correspondence
